Team Purpose: The IT team provides essential support to all FLD staff in implementation, administration, maintenance and support of efficient and secure digital communication, information storage and processing through information and communication (ICT) systems in the organisation.
Role Purpose: Acts as the first point of contact for all IT support queries across the team, provides training and support to new employees and supports the maintenance of the IT networks and systems.
The key accountabilities and associated duties include:-
Strategic Design:
Developing a long term ICT strategy and vision for the organisation. Keeping track of trends and developments in the ICT sector to ensure we use secure, up-to-date and innovative technology.
Network & Systems Maintenance:
Maintain network and systems in place across the organisation ensuring they are managed securely and effectively to deliver the necessary functionality and protection to the organisation, information and communications it manages.
Setup and manage servers, switches and firewalls needed for FLD work.
Assists in the growth of the infrastructure of servers and services to be used by staff, ensuring they run securely, reliably and efficiently.
Set up staff with appropriate devices i.e. laptop, desktop, mobiles, etc.
Upgrade, install, and configure new hardware and software to meet organisations objectives.
Perform diagnostic tests and debugging procedures to optimize IT systems.
Create user accounts and performing access control.
Document processes, as well as back up and archive data.
Develop data retrieval and recovery procedures.
Systems and Network Security:
Monitor reliable level of security on servers, network devices, workstations and other peripherals used within FLD.
Ensure that security monitoring, auditing and alerting tools and network traffic analysis is carried out.
Develop and maintain the organisational IT Security Policy
Ensuring staff adhere to the organisational IT Security Policy when setting them up at induction.
Security audit all remote staff work devices at least twice a year during Dublin weeks.
Ensure the office connection to internet and back-end network infrastructure operates securely and reliably.
IT Support:
Supporting the Junior IT Administrator in providing Tier 1 & 2 IT support and resolving any outstanding issues
This role will work almost exclusively with open source software using systems like Linux, My SQL, Apache, Nginx, Libre Office, CiviCRM, etc. But will also for selected staff work with proprietary systems like MS Windows, Mac OS, MS Office, etc.
Engage with staff, fellows and volunteers in-person and remotely to support them with troubleshooting and fixing their technical issues
Refer to internal resources to troubleshoot problems (Wiki, how to guides, internal training)
Record details to enhance this internal resource library with Wiki notes and related content
Liaise with the IT team to escalate queries or brainstorm solutions
Record all support requests received and details of solutions provided
Generate reports and summary of activities as required
Training Provision:
Supporting the Junior IT Administrator with the induction of new staff by proactively organising their IT requirements and provision of training to ensure they understand IT at FLD.
Provide required IT and digital security training to staff, fellows and volunteers remotely and in person.
Assist with IT related induction of new staff on FLD processes and procedures. Deliver training and create reference resources and guides.
Financial Management:
Manage the budget and allocation of resources for organisational ICT needs.
MIS:
Provide direction and support to organisation information management systems such as HRMIS and the Database.
Line Management of the Junior IT Administrator:
Direct and support the Junior IT Administrator. Co-develop objectives of the work, implementation plans, monitors performance and progress, assist in identify challenges and finding solutions.
Reporting:
Generating reports and summary of activities as required.
Person Specification
Knowledge and Skills - Essential:
Technical
Recognised ICT degree or equivalent experience.
Administering major operating systems like: Windows, Mac OS, Android, iOS and GNU Linux (most importantly Ubuntu)
Knowledge of provisioning tools such as Ansible
Intermediate experience of Ubuntu in a desktop environment
Strong troubleshooting skills with a logical, analytical approach to problem solving
Familiarity with best practices with IT systems, networks, and related technologies
Installation, configuration and support of PCs, laptops, tablets, smartphones and related hardware and software
Proven experience producing and updating relevant documentation and procedures
3+ years’ experience with networking – both hardware devices and software – Firewalls, Routers, Switches, WiFi, etc.
Virtualisation Technologies
Data backup and retrieval processes
Mobile Device Management
Anti-virus and threat management
Interpersonal
Approachable and available for advice and support
Excellent communication skills, both verbal and written in English.
Can communicate technical solutions effectively to non-technical audiences
Highly organised and proactive with strong time management skills
Self-motivated with ability to work independently while also contributing as part of a team, willing to assist and share knowledge
Delivery and service focused with keen attention to detail and a focus on continual improvement
Provides a flexible service that is responsive to the needs of the organisation and individuals and has an adaptive problem solving attitude and approach
Positive and confident attitude
Desirable:
Knowledge of other languages would be an advantage
Mac OS, Android, iOS
Knowledgeable of IT systems security for hardware and software, servers, network devices, workstations, phones and other peripherals
Experience -Essential:
Two years’ + experience in similar role with direct user contact to troubleshoot and resolve technical difficulties.
Other requirements:
Occasional requirement to travel internationally.
Availability for emergency support / project work during nights and weekends on an infrequent basis.
Location:
Dublin, both remotely and in our offices, once government guidelines allow.
PLEASE NOTE: candidates must be eligible to work in Ireland at the time of application
Salary:
€52,000 to 56,000, depending on experience
Benefits:
Annual Leave
Full time staff are entitled to 21 days of annual leave per year.
We will also contribute to a pension scheme and contribute towards Private Health Care. Life Assurance and Income Protection schemes are provided, as is access to an Employee Assistance Programme.
How to Apply:
Applications comprising a cover letter and CV should be sent in one PDF document titled with the your last name to Wojtek Bogusz at recruit@frontlinedefenders.org. Applications in other formats will not be reviewed. Please indicate the FULL title of the position you are applying for in the subject heading of email: ' IT Administrator’ or the application may be missed. Due to the volume of applications, only shortlisted candidates will be contacted. Applications will be reviewed until the vacancy is filled.
